Made by hand, made to order
Returns & care
Your portrait is made just for you, so all sales are final. If it arrives damaged, we’ll make it right.
Made for you, with care
Each portrait is made to order from your photo, so all sales are final. If yours arrives damaged, write to us within 14 days of delivery with a photo of the portrait and its packaging. We’ll replace it or refund you. Personalised portraits cannot be returned, but if one arrives damaged, we’ll remake it.
A few helpful answers
When should I get in touch?
If anything is wrong with your portrait, write to us within 14 days of delivery.
What should I do if my portrait arrives damaged?
Send us a photo of your portrait and its packaging within 14 days of delivery. We’ll replace it or refund you.
Can I return a personalised portrait?
Your personalised portrait is made just for you, so it cannot be returned. If it arrives damaged, we’ll remake it.
How do I care for my portrait?
Gently wipe your portrait with a soft, dry cloth, and keep it out of reach of chewing teeth.
Returns
- No returns
- All sales are final
Return or exchange an item
Enter your order number and the email you used at checkout.